My rant fallout post (01/23/17) had a couple of comments about Jeremie from Purolator - Readers wanting to know what went down. I had written the actual rant 01/19/17 & comments are open to everyone*, so just read it, I first thought.
Checking on it, I immediately saw the problem; the comments are gone, along with the entire rant...
I had inadvertently deleted the post myself.
I blame sleep deprivation (which is a whole separate post).
If you missed my Purolator rant, don't worry; just imagine a couple of paragraphs, meaty with curses & frustration, & you'll have the gist... my usual ranting style.
I posted the rant before supper about 5:30pm on Thursday... Jeremie commented on Friday @ 8:20am.
Wow, you guys. Just. Wow. If all customer service were so good, no one would have grounds to complain!
Mr Shoes & I sure got a giggle out of it though; we wondered how on earth(!) my little rant had come to Jeremie's attention in the first place? Of all the words thrown out into the web on any given day, it seemed incredulous to us that my insignificant little farm blog jumped off the www into Jeremie's face with only a single mention of the company name!
Jeremie is On. his. Game.
Purolator, are you listening?
Jeremie deserves a pay raise, straight up.
Shout out to Jeremie (cuz I know you're listening) - Thanks man.
"Hi Mrs Shoes,
I'm sorry to hear about your experience. Please accept our apologies for any inconvenience and frustration this may have caused. Purolator is a Canadian company with 2 contact centers located in Canada. If possible, please email us the phone number you contacted us from, as well as the dates and times, to firstname.lastname@example.org and we will review the calls with the agents you spoke to. Please don't hesitate to contact us there if you have any other questions or concerns.
Social Media Coordinator/Customer Care Team, Purolator Inc."