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Tuesday, 9 June 2015

Don't Call Me, I'll Call YOU

When did it become common practice among service providers to make reminder calls to patients? Whoever first implemented that stupid idea - I would like to donkey kick you right in the gut!
It seems that businesses nowadays just assume everyone is an idiot; an insulting premise, to say the least.
Not only do some providers make these annoying calls, they sometimes make multiple annoying calls regarding the same appointment!
Not only do some providers make these annoying calls (multiple times Gatdangit!), they often make the calls before 9am.
Unless someone has been in an accident, your call can likely wait until a decent hour.
Just a  friendly little REMINDER for YOU, you  jackhole!


  1. You are just experiencing this now? I used to live in a small town where they'd either send you an email reminder or have a live person call at a decent hour. Then I moved to AZ and I get automated call after automated email after automated text, and the really bad ones insist that I call back to verify that I will be there. I've literally spent more time verifying and re-verifying appointments than I actually spent at the appointment. That's why I avoid making appointments unless it is absolutely necessary. My time is too valuable.

    Oh yeah, and we get automated medical test results over the phone. First, a machine calls and tells us to call some number. Then another machine tells us to input our patient ID number, and no one has any clue as to what it is. So, you have to call your doctor's office to get the info. They will give you your patient ID number, but not your test results, so you have to call that machine back and input the number, and then it asks for some other code you don't have, so you have to call the doctor's office again... When you finally get past the secret code, they do a recording of your voice saying your name to verify that it is really you, and then a recorded voice comes on the line and tells you that your test came back negative. I miss my little town where the doctor called me personally and gave me a thorough description of my test results along with some recommendations.

  2. Automatons that are not REALLY automatic - programmed stupidly by ignorant people. I feel for ya Nuz.

  3. One of my providers sends me a text message, and email, and a voicemail reminder. And I have to confirm either by replying or clicking on a link.

    I think a lot of it may have to do with people not calling ahead to cancel or forgetting they have the appointment. How people do that, I don't know, but usually there is a reason for the insanity.

  4. I'm in charge of our office and scheduling and you would be surprised the complications on the exact issue. I refuse to make those reminder calls for the exact reason you stated--people are smart and can figure out how to put things on a calendar. However, my husband and I go round and round about this because so often patients don't show up and say they forgot or got confused about their times. He always looks over at me like, "Uh huh, I told you so." But I just can't do it. I've had patients miss appointments and BLAME ME for not giving them a reminder call even though I've been clear about our policy of no reminder calls. I tried reminder calls for a couple of days a couple of years ago and I felt like they were an intrusion on people's lives. Also, they'd often say, "Oh yeah, I really need to change that appointment time or cancel." Anywho, that's my two cents. I'm not doing it. Ever.

  5. Hi Megan,
    I don't have a cellphone & I don't share my email address - it's enough that they have my phone number (sometimes, obviously, even that p&**%* me off).
    One call (after 10 am!) I can understand, beyond that is just intrusive, IMHO.

  6. Hi Linda,
    Your husband may not agree, but (as the patient/client) I am glad to be credited with being responsible & intelligent enough to arrange my own calendar. Furthermore, I thank you (not just on my behalf, but on behalf of other mature adults capable of keeping their own appointments)!
    About a year ago, my dentist started charging a $25 fee to no shows & to people re-scheduling @ the last moment; I'd be willing to bet that this has cut down on these problems for his office!
    Hitting people in the wallet usually makes them more accountable. ;-)


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